Frequently Asked Questions

Frequently Asked Questions
1. Where is the Banaras Wardrobe located?
We are based in Banaras, Uttar Pradesh
banaraswardrobe.com specializes in women's banarasi apparel, including saree, dupattas, and dress material.
Yes, we ship internationally. We’ll deliver your orders if your pin code is serviceable by our courier partners.
Yes, we do provide certified mark of purity.
Our customer service is available from Monday to Saturda, From 12 pm to 6 pm. You can reach us through whats app chat button provided on website. Email : banaraswardrobe@gmail.com Phone : +91 8081918226
Order Placement
Apply the promo code on the shipping page, visible after entering customer information.
You’ll receive a confirmation email. Your order will be processed, packed, dispatched and shipped from our Varanasi warehouse. You’ll get a tracking ID to monitor your order's delivery.
Once you have placed your order, we will send you a confirmation email/ whatsapp msg to your given mobile number to track the status of your order. We will also send you another email / whatsapp msg with the tracking number (AWB number) when your order will be dispatched.
Payment Methods
We accept all major payment methods through Razorpay, including: Credit and Debit Cards (Visa, MasterCard, RuPay, etc.) UPI (Google Pay, PhonePe, Paytm, BHIM, etc.) Net Banking Wallets
Report any unauthorized activity to your bank immediately. We do not store card details and use secure payment gateways.
Yes, we do not store your card details. Payments are processed through a secure site with authorization from your card issuer.
Yes we do offer cash on delivery. Note: Max limit for COD is INR 10,000
Have a question

If you have an issue or question that requires immediate assistance, you can either mail us at banaraswardrobe@gmail.com or call us at +91 8081918226

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Contact us