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Refund policy

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Return, Cancellation & Exchange Policy

Banaras Wardrobe
Email: banaraswardrobe@gmail.com

Returns

At Banaras Wardrobe, your satisfaction is our priority. If you are not happy with your purchase for any reason, you may raise a return request within the allowed timeline.

Return Timeline

  • You may raise a return request within 3 days of delivery.

  • Return/exchange requests will not be accepted after the 3-day window.

  • Order cancellations are only accepted before dispatch.

How to Raise a Return Request

To initiate a return, send us a WhatsApp message via the chat button on our website with the following details:

  1. Order Number

  2. Clear Photo(s) of the item you wish to return

  3. Reason for return

What Items Are Returnable?

Only the following items qualify for returns:

  • Unstitched garments (sarees, stoles, dupattas).

  • Items must be unused, unwashed, and unworn.

  • Must be in original condition, with original packaging, labels, and tags intact.

  • Products bought on sale/discount are not eligible for return.

  • Sarees with stitched blouse, fall/pico, or custom add-ons are not eligible.

For Products with Defects / Wrong Item Delivered

If you receive:

  • A damaged product,

  • An item with a manufacturing defect, or

  • An incorrect product,

Email us at banaraswardrobe@gmail.com within 24 hours of delivery.

In such cases:

  • We will replace the item at no extra cost.

  • If replacement is unavailable, you may choose an alternate product of equal value.

For Indian customers – All return shipping costs will be borne by us.
For Overseas customers – Return shipping expenses must be borne by the customer.

Note: Slight irregularities in textile items are natural and not considered defects.

After Raising a Return Request

Once we receive your request:

  1. Our team will review it.

  2. Upon approval, you will receive a confirmation email with shipping/pickup instructions.

  3. The product must be returned in unused, original condition with the bill and tags.

Return Charges

  • No return charges apply for Indian customers. Pickup will be arranged by us.

  • Overseas customers must bear all return shipping costs.

Refunds

Refunds will be processed after we receive and verify the returned product.

Refund Timeline

  • Refunds are processed within 1–2 working days as store credit by default.

  • Refund to original payment method is available for prepaid orders, but may include:

    • Return shipping charges

    • A stocking/processing fee

COD Orders

  • COD orders are eligible for store credit only (issued within 1–2 working days after pickup).

Important Notes

  1. No refund/bank transfer for products purchased on sale/discount β€” only store credit.

  2. No refund/bank transfer for exchanged products β€” only store credit.

  3. Banaras Wardrobe will initiate bank refunds within 7 working days, but bank processing time may vary.

Custom Orders

For customized orders:

  • If you face any issue, email us at banaraswardrobe@gmail.com.

  • Custom products are not eligible for return, refund, or replacement.

Cancellations

  • Cancellation requests are accepted within 24 hours of placing the order, provided the order has not been dispatched and no customization (fall/pico, tassels, etc.) has been started.

  • After cancellation, you will receive store credit equivalent to your order value.

  • If you prefer a refund to your original payment method, payment gateway charges will be deducted.

Exchanges

You may request an exchange under the following conditions:

You may request an exchange under the following conditions:

  • No fall/pico or customization was added on request.

  • All exchange shipping charges (including pickup and reshipment) will be borne by the customer.

  • Each customer is eligible for only one exchange per order.

  • All customs/duties for incoming and outgoing international shipments must be borne by the customer.

  • Overseas exchanges involve two-way shipping charges, payable by the customer.

  • Apparel made-to-order and fabrics cut from running yardage cannot be exchanged.

  • Products that have been opened, unfolded, worn, washed, or tried on will not be exchanged.

Banaras Wardrobe

For queries or support:
πŸ“ž [Add your contact number if you want]
πŸ“§ banaraswardrobe@gmail.com

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